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 The Fundamentals of 



James Healy


Online: 2 hours


For further information about boylett's please call 07884 313 761, or email


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An ability to connect powerfully with other human beings has always been vital and is even more so in this digital age. Some people do it naturally and make it look easy. Others don't. And many of us fall somewhere in-between.

Topics addressed

Whichever camp you fall into, this training session offers new thinking and techniques regarding your personal style of communication; we’ll highlight what you're already doing well (and make it easier to sustain as a result), then unpick and explore the fundamentals of communication from a physiological, emotional, psychological and theatrical perspective. 

We will consider:

  • What are the truly great communicators actually doing when they communicate?

  • How are they doing it?

  • Why?

  • What do they do to overcome anxiety, nerves, self-doubt and express themselves with grace and skill.

  • Most importantly – what can we learn from them?

Of course, communication is very much an ‘art’ not a ‘science’ – there is no right or wrong way to communicate; but there are certainly some pitfalls to avoid and some positive principles to consciously observe. 

We’ll guide you through all of the above and more in this workshop, leaving you with a clear idea of how to communicate with confidence and poise in both your professional and personal life. 

Who this session is for

This is an in-house session that is designed for a group of delegates from the same organisation.

It is especially pertinent to those who take responsibility for communicating with the outside world on behalf of the practice. This might be at a project level - talking to contractors, fellow design professionals or clients. Equally it might be at a more strategic, practice level, talking to press and media, movers and shakers, potential clients and collaborators - or even the general public at large. 


We know that long training sessions do not work well online, so we have repackaged our expertise into a series of modules that last 90-minute to 2-hours. We believe this makes the best of the online format and ensures that delegates get the most from their time with us. 

We like using Zoom but we are happy to use other platforms if preferred by our clients.

We recommend that the number of delegates is limited to between eight and 12. This is so that we can engage with everyone and pick up questions, building on individual and team ideas as each session progresses. Each module has been designed to stand alone, but the short format limits the amount of ground that can be covered in each. This means that most clients will require a suite of modules to deliver a rounded training experience, particularly around the wider issues of good leadership and communication. 

To find out more about the training topics addressed please refer to the related content below and to the training and coaching page on this website.


Our trainers are both willing and able to support delegates with individual coaching, if people think it would be a helpful follow up to any of the online training sessions.

Our experience of delivering online training has shown that follow up sessions with the trainer - either individually or in pairs, face-to-face or online - have been incredibly useful, helping delegates to embed the learning from the group sessions and relate it to their real life experiences of leading teams.

If appropriate we would be delighted to discuss this with our training clients.


If required, CPD Certificates can be issued to all attendees.

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